Privacy Policy
Thrive Skin & Wellness Clinic
Last updated: July 2026
1. Who We Are
Thrive Skin & Wellness Clinic is a private medical aesthetics and intimate wellness clinic based in Galway, Ireland. We are committed to protecting your privacy and handling any information you share with us through this website with care and respect.
Business name: Thrive Skin & Wellness Clinic
Principal clinician: Dr Mildred Ponu-McKibbin
Address: 5A Father Griffin Ave, Claddagh, Co Galway
Email: info@thriveskinandwellnessclinic.ieo@thriveskinandwellnessclinic.ie
Website: www.thriveskinandwellnessclinic.ie
If you have any questions about this policy or how we handle your data, please contact us using the details above.
2. What Information We Collect Through This Website
We only collect information that you actively provide to us, or that is automatically collected when you visit our website.
Information you provide:
Your name, email address, and phone number when you complete a contact or booking enquiry form
Any message or details you include when getting in touch with us
Your email address if you sign up to receive communications from us
Information collected automatically:
Your IP address and browser type
Pages you visit on our website and how long you spend on them
How you arrived at our website - for example, through a search engine or social media
Cookie data - see Section 5 for full details
We do not collect any health or medical information through this website. Any clinical information is collected directly by Dr Mildred during your consultation and handled separately in accordance with our Patient Privacy Notice, which you will receive at your first appointment.
3. How We Use Your Information
We use the information collected through this website for the following purposes:
Purpose: Legal basis under GDPR
Responding to your enquiry or booking request: Legitimate interests / Contract
Sending appointment confirmations and reminders: Contract / Legitimate interests
Sending marketing communications, if you have opted in: Consent
Improving our website and understanding how visitors use it: Legitimate interests
Complying with legal obligations: Legal obligation
We will never use your information for any purpose other than those listed above, and we will never sell your data to third parties.
4. How Long We Keep Your Information
We keep your information only for as long as is necessary:
Data type: Retention period
Contact and enquiry form data: 2 years from last contact
Booking enquiry data: 2 years from last contact
Marketing data: Until you withdraw consent
Website analytics data: 12–26 months, in line with cookie settings
After the applicable period, your data is securely deleted.
5. Cookies
Our website uses cookies - small text files placed on your device when you visit - to help the site function properly and to understand how visitors use it.
The types of cookies we use:
Essential cookies
These are necessary for the website to work and cannot be switched off. They do not store any personally identifiable information.
Analytics cookies
We use analytics tools such as Google Analytics to understand how visitors interact with our website - for example, which pages are visited most and how long people spend on them. This data is aggregated and anonymous. It helps us improve the website experience for all visitors.
Preference cookies
These remember your settings and choices to improve your experience on return visits.
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect how the website functions. A cookie consent banner will appear when you first visit the site, giving you the option to accept or decline non-essential cookies.
6. Third Party Tools and Services
Our website may use third-party tools and services that process data on our behalf. These may include:
Google Analytics - website analytics
Collums - online appointment booking
Squarespace - website hosting and management
Collums - for sending appointment confirmations or marketing emails if you have opted in
All third-party providers are required to handle your data in accordance with GDPR. We have data processing agreements in place with all relevant providers.
Our website may also contain links to third-party websites, such as social media platforms. We are not responsible for the privacy practices of those websites and recommend you read their own privacy policies.
7. Your Rights
Under GDPR, you have the following rights in relation to the personal data we hold about you:
Right of access - you can request a copy of the data we hold about you.
Right to rectification - you can ask us to correct any inaccurate or incomplete information.
Right to erasure - you can ask us to delete your data, subject to any legal obligations we may have to retain it.
Right to restrict processing - you can ask us to limit how we use your data in certain circumstances.
Right to object - you can object to us processing your data for marketing purposes at any time.
Right to withdraw consent - where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before withdrawal.
Right to complain - if you believe we have not handled your data correctly, you have the right to lodge a complaint with the Data Protection Commission (DPC) at www.dataprotection.ie.
To exercise any of your rights, please contact us at info@thriveskinandwellnessclinic.ie. We will respond within one month of receiving your request.
8. Data Security
We take reasonable technical and organisational steps to protect your personal data against unauthorised access, loss, or misuse. Our website is hosted on a secure platform, and all data transmitted via our contact and booking forms is encrypted.
In the unlikely event of a data breach affecting your rights, we will notify you and the Data Protection Commission in accordance with our legal obligations.
9. Children
Our website is not directed at children under 16, and we do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, please contact us, and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date at the top. We encourage you to check this page periodically. Where changes are significant, we will take reasonable steps to notify you.
This policy was last reviewed in July 2026.
11. Contact Us
For any questions, requests, or concerns relating to this Privacy Policy:
Thrive Skin & Wellness Clinic
Address: 5A Father Griffin Ave, Claddagh, Co Galway
Email: info@thriveskinandwellnessclinic.ieo@thriveskinandwellnessclinic.ie
Phone: +353 87 264 8156